General terms & conditions


Shipping and delivery
Customers will receive an order verification email once order is placed. A shipping confirmation will also be sent via email once order ships. A tracking number will be included, where applicable.

Returns and replacements
A 100 percent refund will be offered with a receipt within 14 days of receiving items. Customers may use packing slips in lieu of receipts. Store credit will be offered for items without a receipt within 14 days of receiving items. There will be a 20 percent restocking fee on any returns accepted without a receipt.

All merchandise must be returned in its original package and in saleable condition. After inspection of the returned item, a refund or credit will be issued to you. Please note, all shipping and handling fees are non-refundable.

Non-returnable items: AIA Contract Documents, exam guides, pierced earrings, ornaments, seasonal and holiday cards, calendars, dated materials, sale items. Please note, some additional items are not returnable if opened.