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Shipping and delivery
Customers will receive an order verification email once order is placed. A shipping confirmation will also be sent via email once order ships. A tracking number will be included, where applicable.
Privacy and security
Returns and replacements
A 100 percent refund will be offered with a receipt within 14 days of receiving items. Customers may use packing slips in lieu of receipts. Store credit will be offered for items without a receipt within 14 days of receiving items. There will be a 20 percent restocking fee on any returns accepted without a receipt.
All merchandise must be returned in its original package and in saleable condition. After inspection of the returned item, a refund or credit will be issued to you. Please note, all shipping and handling fees are non-refundable.
Non-returnable items: AIA Contract Documents, exam guides, pierced earrings, ornaments, seasonal and holiday cards, calendars, dated materials, sale items. Please note, some additional items are not returnable if opened.
Member discounts and promotions
AIA Philadelphia Members receive a 20-percent discount on all items, Center for Architecture Members and Preservation Alliance of Greater Philadelphia Members receive a 10-percent discount on all items. Members must create an account online to receive the discount.
Member discounts do not apply to items already on sale and cannot be combined with a coupon discount.
Customers who sign up for an account with the AIA Bookstore Web site can view the status of their orders by logging in and clicking on "orders."